Last Updated: 11/10/24
At Thirteen.space, we are committed to providing high-quality digital products that support your journey towards cosmic consciousness, spiritual awakening, and natural wellness. Due to the nature of our products, we maintain a strict no-refund policy. Please review our refund policy carefully before making a purchase.
1. No Refunds for Digital Products
- All Sales Are Final: Since our products consist of digital downloads (eBooks, digital art, etc.), all sales are considered final. Once a digital product is purchased and the download link is provided, we are unable to offer refunds, exchanges, or cancellations.
- Downloadable Content: Digital products are deemed “used” once they are downloaded. As such, no refunds can be provided for any reason.
2. Exceptions to the Refund Policy
While we do not offer refunds, we may provide assistance in the following circumstances:
- Download Issues: If you experience problems downloading your digital product, please contact us at info@thirteen.space for support. We will work to resolve the issue as quickly as possible.
- Corrupted Files: If a file is corrupted or inaccessible, we will provide a replacement link to download the product again.
3. Product Descriptions and Previews
- Review Product Details Before Purchase: We encourage you to carefully read the product descriptions and preview any available samples before making a purchase. This will help you make an informed decision and understand what to expect.
- Accurate Product Information: We strive to provide accurate and detailed descriptions of all digital products. If you have any questions about a product, feel free to reach out to us at info@thirteen.space before making your purchase.
4. Customer Support
If you encounter any issues with your purchase, please contact our customer support team at info@thirteen.space. We are here to assist you and ensure that you have a positive experience with our platform.
5. Changes to This Refund Policy
We may update our Refund Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “Last Updated” date will indicate the most recent changes.